Omni - Escaler
Masterclass
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🤝 Referral & Loyalty Programs
Turn Happy Customers Into Repeat Buyers & Brand Advocates
🗓️ Monday, 23rd June 2025 | ⏰ 5:00 PM–6:30 PM (UK Time)
Referrals and loyalty are the hidden engines behind many thriving small businesses. In this session, you’ll learn how to create simple, rewarding systems that increase repeat business, encourage word-of-mouth, and help you grow without constant prospecting. We’ll show you how to automate it all using CRM tools — even with a tiny team.
🔍 What You'll Learn:
✅ Why referrals convert better and last longer
✅ How to design referral programs that actually get used
✅ Two-sided reward strategies (for the referrer and the friend)
✅ Building loyalty programs: points, punch cards, tiers, and more
✅ Triggering referrals through email, SMS, or QR codes
✅ Automating it all with CRM workflows
✅ Real examples from gyms, cafes, consultants, and service businesses
🎁 You'll Also Get:
📄 Referral script templates and reward examples
📂 Loyalty program planning sheet
🧩 CRM workflow guide for tracking & automation
🎥 Full session replay (via the community group)
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