Omni - Escaler
Masterclass
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🗺️ Mastering the Customer Journey
Turn every customer interaction into a conversion opportunity
🗓️ Monday, 21st July 2025 | ⏰ 5:00 PM–6:30 PM (UK Time)
In this strategic masterclass, you'll learn how to map the full customer experience — from first touchpoint to lifelong loyalty — and automate it using behavioral triggers and lifecycle logic. Whether you're nurturing leads, closing sales, or reactivating lapsed buyers, you'll walk away with a practical framework you can apply immediately.
🔍 What You'll Learn:
✅ What a customer journey really is (and why most small businesses miss it)
✅ The 5 lifecycle stages and key touchpoints that drive loyalty
✅ How to build automated flows that follow up, follow through, and convert
✅ Where most businesses drop the ball — and how to fix it
✅ Why personalised timing beats generic campaigns every time
🎁 You'll Also Get:
📄 Journey mapping worksheets and examples
📂 Automation templates powered by Escaler
🧩 Step-by-step setup guide with pro tips
🎥 Full session replay (via the community group)
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